We i.e. "OnPays Service Private Limited" (“Company”), are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.

This privacy policy explains how we collect, use, process and disclose information about you. By using our website/ app/ platform and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”) in addition to our ‘Terms of Use.’ We encourage you to read this privacy policy to understand the collection, use, and disclosure of your information from time to time, to keep yourself updated with the changes and updates that we make to this policy.

This privacy policy describes our privacy practices for all websites, products and services that are linked to it. However this policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable site.

Should you have any clarifications regarding this privacy policy, please write to us at support@onpays.in

Applicability and Scope

Onpays Service Private Limited respects your privacy and is committed to protecting it. This policy sets out:

• the types of information that Onpays may collect from you directly or through automated means when you access or use its website, application and other online services (collectively, referred as "Services"); and
• Its practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to the information Onpays collects through its Services, in email, text and other electronic communications sent through or in connection with the Services. This policy does not apply to information that you provide to, or that is collected by, any third-party that you use in connection with its Services. Onpays encourages you to consult directly with such third-parties about their privacy practices.

Please read this policy carefully to understand Onpays's policies and practices regarding your information and how Onpays will treat it. By accessing or using its Services and/or registering for an account with Onpays, you agree to this privacy policy and you are consenting to Onpays's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Onpays requires, Onpays may not be able to provide all of its Services to you.

This policy may change from time to time, and your continued use of Onpays's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for any updates.

The information we collect and how we use it

Onpays collects several types of information from and about users of our Services, which includes

• Your Personal Information - personal information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have; and
• Non-Personal Information – which includes data about your internet connection, the device(s)you use to access our Services, your usage details and other such information that does not pertain to your identity.

We collect this information directly from you when you provide it to us; indirectly from third-parties (such as social media websites authorised by you); and/or automatically as you navigate through our Services (such as usage details, IP addresses, cookies, web beacons and other tracking technologies).

1. Information You Provide to Us

The information we collect on or through our Services may include:

• Personal information: Name, address, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number, date of birth, anniversary date, user bio and website.
• Your content: Information you provide through our Services, including ordering details and history, contact information of people you provide to us for various features, and other information you provide on our Services or your account profile. You have the option to provide contacts including that of your friends or other parties to avail certain Services. By providing any such information you confirm that you have such individual’s consent to share their personal information with Onpays.
• Your searches and other activities: The search terms you have looked up and results you selected.
• Your browsing information: How long you used our Services and which features you used; the ads you clicked on.
• Your communications: Communications between you and delivery partners, or sellers through our Services, some of which may be recorded for internal purposes; your participation in a survey, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g., newsletters, updates or other products); your correspondence with our customer service and other grievance redressal mechanisms. If you send information from the Services via SMS text message, we may log your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive. If you provide specific feedback to us via any mode of communication including emails, we may forward your information to the relevant third party seller, manufacturer or service provider for improving the Services provided to you.
• Your transactional information: If you make purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your mobile phone number, address, email, billing information and payment information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies, as further described below under "Payment Card Information."

2. Information We Collect Through Automatic Data Collection Technologies

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.

• Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.
• Computer and device information: Information about your computer, internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information and the device's telephone number.
• Last URL visited: The URL of the last web page you visited before visiting our websites.

Policy amendments:

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and processing practices, the features of our Services, or advances in technology. Please check this page periodically for any changes or updates. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here and may notify you where required by law. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes

Contact Us

If you have any queries relating to the processing/ usage of information provided by you or Onpays's Privacy Policy, you may email the Data Protection Officer (DPO) at support@onpays.in.